How to Inspire Employees to Be Brand Ambassadors
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With growing demands from the C-Suite, (often) low budgets, and pressure to keep up with today’s current trends, marketers constantly face the challenge of creating authentic content that builds brand awareness and inspires action. Every CMO knows how difficult it can be to recruit brand ambassadors to create compelling content that cuts through. But what if the answer could be found in the co-workers around you? A recent study showed that brand messages posted by employees achieved 561% more reach than posts made by the company itself—resulting in 8 times the engagement for those posts! You’ve probably heard of different employee advocacy programs, but Jeanniey Mullen’s concept of “people marketing,” through her role as CMO at Mercer, is a brilliant concept of building big brand awareness with no media budget at all. There is no formula and no equation to adhere to in order to get the best results. Jeanniey’s philosophy is simple: trust in your people to tell their stories.
Mullen has a deep background in advertising, start-ups, and entrepreneurship. Looking back at her career, she credits her renegade spirit to the Davos Squad initiative at Mercer—a content marketing success that created a one-of-a-kind buzz around hundreds of Mercer employees enthusiastically interacting with the brand on social media. On this episode of Renegade Thinkers Unite, Drew and Jeanniey dive into how brand ambassadors can be formed within your own company. Jeanniey also explains her top three takeaways from initiating a “people marketing” program and demonstrates how to overcome any obstacles in your way.
Listen here to learn how to market engaging content in completely new ways.
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What You’ll Learn
How can you use people marketing to create brand ambassadors?
Simply put, Jeanniey explains that “People marketing is the process of leveraging your company’s people in a way that’s so powerful, it takes your brand to new heights.” The first step in the people marketing strategy is to develop impactful content. Jeanniey created the AIR concept – content that is Authentic, Inspirational, and Relatable – in order to develop better material. Developing that content is only one part of the people marketing journey. You must then make your employees brand ambassadors. These ambassadors then share your content to reach new markets like never before.
Overcome the challenge of staying “on voice” by following these guidelines
With dozens or even hundreds of new employee brand ambassadors, how can a company stay “on voice” with the message? Jeanniey explains that the answer isn’t found in strict guidelines. If you provide authentic content to people, let them choose what to share and when, and allow their individual personalities to shine through, your people marketing strategy will be effective. If you want a brand ambassador’s post to be authentic, you can’t script their social media.
Jeanniey’s 3 key takeaways from successful people marketing campaigns
Throughout her time at Mercer, Jeanniey has learned 3 main lessons when handling people marketing campaigns. Here they are.
- Break the rules! Don’t be afraid to pursue new options.
- Don’t default to email (there are better, more creative options available)
- Nobody will pay attention to your content unless it’s really cool
People marketing has the power to forever change how you view marketing – be sure to learn from Jeanniey’s career.
- [0:29] Jeanniey’s Renegade Rapid Fire segment
- [13:01] What is people marketing?
- [21:18] Overcoming the challenge of staying “on voice” in people marketing
- [25:42] People marketing is not just a single moment in time
- [31:17] Tackling hurdles while pursuing this marketing strategy
- [34:04] 3 key takeaways from using people marketing strategies
Connect With Jeanniey:
- Jeanniey’s bio on the Mercer website
- Connect with Jeanniey on LinkedIn
- Follow Jeanniey on Twitter
Resources & People Mentioned
- BOOK: “Storynomics: Story-Driven Marketing in the Post-Advertising World”
- VIDEO: “Peter Beshar Executive Vice President and General Counsel Marsh & McLennan Co. on Cyber Security”