The two top things to be thankful for as a B2B business: Employees and Customers. You wouldn’t be much without them, and when they’re happy, everything else will fall into place, too. And what’s a great way to get them all on the same page? By revamping your Customer Experience efforts. How exactly? By aligning teams under one common goal and by boosting the success ...

2022 is nearly upon us. You’ve undoubtedly already been meeting with your C-Suite counterparts to scrutinize next year’s budget and strategic priorities, gearing up for whatever surprises may come their way—good or bad.

Now, you know me. I love me my historical books (especially those that are Ben Franklin-related), and tend to find many business books droll and packed with jargon. However, I do have ...

Bill Bernbach, legendary New York adman and major force behind advertising’s creative revolution in the 60s/70s, was known to carry around a note in his pocket that read, “They might be right.” Bernbach applied this mantra during meetings where clients may not have agreed with his pitch, recognizing that a true leader garners their influence through humility, openness to other opinions, and a keen ear poised to ...